Lead account team throughout the end-to-end client-serving process
Responsible for planning team’s P&L (quarterly and monthly P&L), monitoring, managing and ensuring the team’s delivery of the planned P&L target
Manage account team to deliver multiple projects effectively (from onboarding to ongoing execution): closely monitor the performance of projects, responsible for quality and output of internal team problem solving, discussing weekly/ monthly/ end-of-project performance review with the client
Support Account Director in recruiting and developing Account Executives, providing frequent training and coaching for Account Executives
Strongly follow business processes to enhance the company’s CRM system performance
Always-on improving leadership to catch up promotion process
Responsible for on-time delivery and quality of proposal by ensuring account team understand client’s brief; leading brainstorming session to form direction, ideas, tactics; supporting Account Executives in conducting a detailed analysis of client, products, target audience; and delivering tailored solutions that meet client’s specific needs
Manage client expectations of timing to ensure that projects are delivered at the highest quality levels, on time and on budget, while achieving the expected profit for the company
Weekly one on one meeting with Account Director to reviews key projects and strategic clients.
Act as a senior client representative: responsible for developing and maintaining the relationship with client’s key decision-makers, understanding client’s needs, and objectives, ability to provide insightful advice to senior clients and promote the expansion of business
Develop new business with existing clients or identify areas to improve the sale quotas.
Build and maintain strong client relationships that will assist in project development as well as impacting future business opportunities.
Implement performance management practices, processes and measures
Build up company portfolio following industries & solutions
Work on company projects to build up company process & knowledge library
Contribute to building company’s strategy for Yearly & Quarterly plans.
At least 2 years of experience as Account Manager/ relevant position
Account management experience in an Advertising/Marketing/Digital Agency
Intermediate understanding of digital disciplines (creative, technology, user experience, strategy)
Effective team management capabilities
Excellent project management skills, able to manage multiple client projects and initiatives
Significant experience in professional client relationship management
Excellent communication & presentation skills in both Vietnamese and English
Advanced Microsoft Office skills, especially Powerpoint and Excel
Attractive and competitive income
Attractive remuneration and benefits
Full package benefits for employees in accordance with Labor Law
Allowances: birthday, company trip
Opportunities to be trained by professional co-workers
Chances to upgrade the level and salary during working